About Us:

We’re a technology service provider, business consultancy and a creative digital agency specializing in eCommerce that works with start-ups to multi-billion-dollar enterprises. But mostly a company full of passionate people who love the products, platforms, and businesses we help create, hustling to deliver cutting edge digital technology to emerging brands. We’re a team of enthusiastic learners…what binds us together is a passion for helping others and the capability to motivate and implement ideas into reality.

Job Summary:

Our Business Operations Analyst is a core member of our neta Ops team, which serves as the backbone for our employee-centric culture. They will be an ambitious self-starter who is excited to collaborate, working across multiple departments. They should be extremely organized, while being able to thrive in a fast-paced environment. The Business Operations Analyst will proactively solve office and administrative problems while keeping a positive and professional attitude. Join a high performing team focused on efficiency, productivity and execution.


Operations Assistant (50%)

  • Supports and optimizes those processes and workflows across the organizations to promote effective operations and enable us to scale quickly
  • Develop new processes that solve critical business objectives
  • Support in neta’s IT functions from Zoom, Dropbox, Asana, Mac, GSuite
  • Process implementation to support growing team around both new and existing systems
  • Processing support for incoming client and vendor prospects within Zendesk CRM and related reporting
  • Drive repeatable success using data and process for decision making along with continuous improvement expertise for operational efficiencies and best practice sharing

Operation Analyst (50%)

  • Whether its assisting account management, analyzing SOW performance, service inventory, we’re constantly reevaluating our operations and challenging the status quo
  • Use data to analyze sales and operations efficiency
  • Ideates in the support of customer relationship across all relevant systems
  • AR/AP: Invoicing management and reconciliation using QuickBooks and Excel to ensure for proper payment collection and billing
  • Expense spreadsheet support and receipt filing
  • Create operational forecasts to inform staffing models to support internal management teams into clear insights and strategies for both the internal team, and clients’ workflows
  • Manage and distribute daily and/or weekly reporting; develop scorecards, dashboards, and reports to show KPIs and pinpoint service and cost opportunities


  • Strong problem-solving capabilities and proactive mindset
  • Minimum of 2+ years of experience in an administrative, office or operations coordination role.
  • Highly organized with demonstrated capabilities regarding email management, calendar organization and Excel spreadsheet construction including formula and formatting integrity.
  • High level of agility used to work in a fast-paced environment
  • Excellent Excel skills, a whiz at finding formulas to automate work and making excel reports more efficient
  • Be systematically inclined regarding conducting day-to-day operations
  • Demonstrated maturity and professionalism with all levels of employees
  • Good professional written/verbal communications
  • Impeccable time management skills and the ability to meet strict deadlines
  • A sense of ownership for everything you deliver
  • Experience with: Mac, Zoom, Dropbox, Asana, GSuite and Microsoft office


  • 2 weeks paid vacation
  • 10 paid company holidays
  • Medical, dental, vision, LTD & STD benefits available
  • FSA & HSA plans offered
  • Company-wide virtual bonding events

Non-Exempt with a 35-hour per week maximum expectation.

When Applying:

Include a PDF of your Resume and Cover Letter.

Interviews will be conducted by ZOOM.

Job Skills:

Adaptability, Communication, Time Management, Calendar Management, Expense Reports, Customer Relationship Management, Documentation, Market Research, Google Suite, Project Coordination, CRM, Organization, Presentation Skills, Microsoft Office, Keynote

Apply now


    Why work at neta? 5 reasons + an overview of our employee-centric learning environment.