About Us:
We’re a technology service provider, business consultancy and a creative digital agency specializing in eCommerce that works with start-ups to multi-billion-dollar enterprises. But mostly a company full of passionate people who love the products, platforms, and businesses we help create, hustling to deliver cutting edge digital technology to emerging brands. We’re a team of enthusiastic learners…what binds us together is a passion for helping others and the capability to motivate and implement ideas into reality.
Job Summary:
Our Business Operations Analyst is a core member of our neta Ops team, which serves as the backbone for our employee-centric culture. They will be an ambitious self-starter who is excited to collaborate, working across multiple departments. They should be extremely organized, while being able to thrive in a fast-paced environment. The Business Operations Analyst will proactively solve office and administrative problems while keeping a positive and professional attitude. Join a high performing team focused on efficiency, productivity and execution.
Responsibilities:
Operations Assistant (50%)
- Supports and optimizes those processes and workflows across the organizations to promote effective operations and enable us to scale quickly
- Develop new processes that solve critical business objectives
- Support in neta’s IT functions from Zoom, Dropbox, Asana, Mac, GSuite
- Process implementation to support growing team around both new and existing systems
- Processing support for incoming client and vendor prospects within Zendesk CRM and related reporting
- Drive repeatable success using data and process for decision making along with continuous improvement expertise for operational efficiencies and best practice sharing
Operation Analyst (50%)
- Whether its assisting account management, analyzing SOW performance, service inventory, we’re constantly reevaluating our operations and challenging the status quo
- Use data to analyze sales and operations efficiency
- Ideates in the support of customer relationship across all relevant systems
- AR/AP: Invoicing management and reconciliation using QuickBooks and Excel to ensure for proper payment collection and billing
- Expense spreadsheet support and receipt filing
- Create operational forecasts to inform staffing models to support internal management teams into clear insights and strategies for both the internal team, and clients’ workflows
- Manage and distribute daily and/or weekly reporting; develop scorecards, dashboards, and reports to show KPIs and pinpoint service and cost opportunities
Qualifications:
- Strong problem-solving capabilities and proactive mindset
- Minimum of 2+ years of experience in an administrative, office or operations coordination role.
- Highly organized with demonstrated capabilities regarding email management, calendar organization and Excel spreadsheet construction including formula and formatting integrity.
- High level of agility used to work in a fast-paced environment
- Excellent Excel skills, a whiz at finding formulas to automate work and making excel reports more efficient
- Be systematically inclined regarding conducting day-to-day operations
- Demonstrated maturity and professionalism with all levels of employees
- Good professional written/verbal communications
- Impeccable time management skills and the ability to meet strict deadlines
- A sense of ownership for everything you deliver
- Experience with: Mac, Zoom, Dropbox, Asana, GSuite and Microsoft office
Benefits:
- 2 weeks paid vacation
- 10 paid company holidays
- Medical, dental, vision, LTD & STD benefits available
- FSA & HSA plans offered
- Company-wide virtual bonding events
Non-Exempt with a 35-hour per week maximum expectation.
When Applying:
Include a PDF of your Resume and Cover Letter.
Interviews will be conducted by ZOOM.
Job Skills:
Adaptability, Communication, Time Management, Calendar Management, Expense Reports, Customer Relationship Management, Documentation, Market Research, Google Suite, Project Coordination, CRM, Organization, Presentation Skills, Microsoft Office, Keynote